American Express Size Nasıl Yardımcı Olabilir?

By Andy Engin Utkan

American Exress’te 4 yil calismis biri olarak cok ilgi cekici buldum.

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About Andy Engin Utkan

Andy Engin Utkan is a Salesforce MVP with 24 certifications. He is the founder of Salesforce Consulting Partner BRDPro Consulting. Utkan is a consultant, trainer, and content creator, focusing on automating business processes using Salesforce flow. He is recognized for his expertise in Salesforce flow, providing guidance through various courses and contributing actively to the Salesforce community.

2 Responses

  1. Kaan Sallı adlı kullanıcının avatarı Kaan Sallı

    Reblogged this on KAAN'IN PERAKENDE GÜNLÜĞÜ and commented:
    Uzun zamandir okudugum en heyecan verici musteri iliskileri deneyimi bakis acisi. Ozellikle de ilk soru/cevap ne kadar can alici degil mi?
    Q: When you took over and overhauled customer service, what were the most important changes you made?
    A: I thought about the opportunity of capitalizing on every interaction and moving away from being a cost of doing business to being an investment in building relationships. Every one of those moments of truth is an opportunity to make a difference to customers in a personalized way. So we moved from being transaction-oriented — the investment and training had been all around how to complete the transaction — to building on the relationship with the customer. We converted from a robotic, scripted environment to a conversational environment that brings the personality to life and brings one-to-one connections, which is what ultimately builds and sustains relationships.

    Beğen

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